Choose from our ready-to-use survey templates (after purchase, after visit, after event…) or create your own with our simple and intuitive visual editor.
Send your surveys by email, SMS or QR Code, or integrate them directly into your customer journeys (website, kiosk, contest…). Responses are automatically collected in your dashboard.
*The NPS (Net Promoter Score) is a universal satisfaction indicator: it measures the likelihood that a customer will recommend your brand.Each customer rates your brand from 0 to 10:9–10 = Promoters (enthusiasts)7–8 = Passives0–6 = Detractors (dissatisfied)
Track the evolution of your NPS over time, identify strengths and pain points, segment your results by location, period or customer type, and launch corrective actions directly from All in Box.
Choose from our ready-to-use questionnaire templates (after purchase, after visit, after event…) or create your own with our simple and intuitive visual editor.
Send your surveys by email, SMS or QR Code, or integrate them directly into your customer journeys (website, kiosk, contest…). Responses are automatically collected in your dashboard.
*The NPS (Net Promoter Score) is a universal satisfaction indicator: it measures the likelihood that a customer will recommend your brand.
Each customer rates your brand from 0 to 10:
9–10 = Promoters (enthusiasts)
7–8 = Passives
0–6 = Detractors (dissatisfied)
Track the evolution of your NPS over time, identify strengths and pain points, segment your results by location, period or customer type, and launch corrective actions directly from All in Box.
By surveying your customers regularly, you anticipate dissatisfaction and strengthen trust. A customer who is heard is a customer who comes back.
NPS is used by the biggest brands (Apple, Amazon, Airbnb…) to drive their customer satisfaction. It offers a clear reading that is comparable over time.
Surveys and analyses are launched automatically after each key interaction (purchase, reservation, game participation, etc.), without manual intervention.
All in Box transforms your responses into actionable charts and trends. You know where to focus your efforts to improve your customer experience.
NPS (Net Promoter Score) is a universal customer satisfaction indicator that measures the likelihood that a customer will recommend your brand.
Respondents rate from 0 to 10 their intention to recommend:
9–10: Promoters, your ambassadors
7–8: Passives, satisfied but neutral
0–6: Detractors, dissatisfied customers
The score is obtained by subtracting the percentage of Detractors from that of Promoters.
It provides a clear vision of overall satisfaction and identifies priority improvement levers.
It's very simple. You can send your questionnaires automatically by email or SMS, or share them via a link or QR Code after a purchase, visit or event.
All in Box also allows you to integrate surveys directly into your existing campaigns or forms to maximize response rate.
Yes, of course! The tool calculates and updates your NPS in real time, while allowing you to filter results by period and point of sale.
You can thus visualize the evolution of satisfaction over time and measure the concrete impact of your actions on customer experience.
