What your customers really think, and what you do with it.
Create your satisfaction surveys in a few clicks and get your NPS (Net Promoter Score) automatically. Identify your promoters, detect pain points and make concrete decisions to build customer loyalty.
Survey their satisfaction
Improve customer loyalty
By surveying your customers regularly, you anticipate dissatisfaction and strengthen trust. A customer who feels heard is a customer who comes back.
Measure an internationally recognized indicator
NPS is used by the world’s biggest brands (Apple, Amazon, Airbnb…) to manage customer satisfaction. It provides a clear reading that’s comparable over time.
Save time
Surveys and analyses launch automatically after each key interaction (purchase, booking, contest entry, etc.), with no manual intervention.
Make data-driven decisions
All in Box turns your responses into actionable charts and trends. You know exactly where to focus your efforts to improve your customer experience.
Send your survey via newsletter
To collect as much feedback as possible, distribute your satisfaction survey by email to your entire base or to a segment.
Frequently asked questions
The NPS (Net Promoter Score) is a universal customer satisfaction indicator that measures how likely a customer is to recommend your brand. Respondents rate their intention to recommend from 0 to 10: 9–10: Promoters, your ambassadors 7–8: Passives, satisfied but neutral 0–6: Detractors, dissatisfied customers The score is obtained by subtracting the percentage of Detractors from the percentage of Promoters. It gives you a clear view of overall satisfaction and helps you identify priority areas for improvement.
It’s very simple. You can send your surveys automatically by email or SMS, or share them via a link or QR code after a purchase, a visit or an event. All in Box also lets you integrate surveys directly into your existing campaigns or forms to maximize your response rate.
Yes, of course! The tool calculates and updates your NPS in real time, while letting you filter results by period and point of sale. You can see how satisfaction evolves over time and measure the concrete impact of your actions on the customer experience.
How does it work?
Create your survey in minutes
Choose from our ready-to-use survey templates (post-purchase, post-visit, post-event…) or build your own with our simple, intuitive visual editor.
Distribute easily across all your channels
Send your surveys by email, SMS or QR code, or integrate them directly into your customer journeys (website, kiosk, contest…). Responses are collected automatically in your dashboard.
Calculate your NPS instantly
*The NPS (Net Promoter Score) is a universal satisfaction indicator: it measures how likely a customer is to recommend your brand.Each customer rates your brand from 0 to 10:9–10 = Promoters (enthusiasts)7–8 = Passives0–6 = Detractors (dissatisfied)
Analyze and take action
Track your NPS over time, identify strengths and pain points, segment your results by location, period or customer type, and launch corrective actions directly from All in Box.